Apr 5, 2021 | Awards, Company Updates, LaSalle, News
LaSalle Solutions Is Recognized on CRN Tech Elite 250 List 2021 The list is comprised of solution providers in the U.S. and Canada that have the highest partner levels from the IT industry’s leading vendors. ROSEMONT, IL, April 5, 2021 — LaSalle Solutions, a division...
Jan 11, 2021 | Company Updates, LAMP, News
Platform Upgraded for Enhanced Security Features, Processes, Automation, Search, More. ROSEMONT, IL, Jan 11, 2021 — LaSalle Solutions, a division of Fifth Third Bank, National Association (“Fifth Third Bank”), today is launching LAMP 5.0, the latest version of the...
Sep 27, 2020 | Contact Center, Risk Mitigation & Management
Company Rapidly Adjusts to New WFH Paradigms, Contact Center Requirements CHALLENGE A managed Healthcare provider required emergency routing changes to its Webex Contact Center IVR in the wake of the COVID-19 outbreak. With stay-at-home orders in place, most of its...
Sep 27, 2020 | Contact Center, Risk Mitigation & Management
Company Rapidly Adjusts to New WFH Paradigms, Contact Center Requirements CHALLENGE A major medical device manufacturer experienced an outage of their contact center that affected nearly 400 business-facing contact center agents. They were requesting immediate...
Sep 27, 2020 | Contact Center, IT Infrastructure, Risk Mitigation & Management
Company improves asset and contract management, establishes technology spend and builds technology CHALLENGE A global distributor of IT products experienced contact center outages in its Americas business unit that had left their core contact center group unable to...
