LaSalle Careers

Put Your Ideas into Action

Working at LaSalle

As a company committed to outstanding customer service, our employees are the foundation of our business. For over 35 years, LaSalle employees have taken their ideas to implementation, growing into experts and leaders within the company and throughout the industry. We give you the guidance and resources to develop your career, and an opportunity to be an integral part of a growing organization serving a diverse range of customers that include many of the world’s largest organizations.

Current Openings

Our team is growing fast, and we are looking to add new talent. Take a look at the positions below, and fill out the form to let us know you’re interested. Don’t see what you’re looking for? Fill out the form anyway and let us know where you would be a great fit.

Client Services Associate

The Client Services Associate at LaSalle Solutions is a role that includes a substantial amount of account management and customer service. The Client Services Associate will work with commercial to enterprise-level clients to maintain a high-level of information accuracy around their existing IT infrastructure and IT spend. The Client Services Associate will participate in initial and ongoing customer engagements to assess their current procedures, and make recommendations around the implementation of new client processes that align more specifically with their needs. Among multiple other tasks, the Client Services Associate works diligently to continually analyze multiple information sources to maintain data accuracy and optimize maintenance coverage throughout the customer relationship.

The Client Services Associate also works directly with our sales staff on tasks and projects including auditing and analyzing customer data to determine best practices, preparing quotes, placing orders, confirming shipments, preparing basic accounting details for invoicing, and utilizing LaSalle’s cloud-based asset management tool, LAMP. The Client Services Associate position is part of our Client Services team and reports to the Client Services Manager.

As a member of our growing team, many of the Client Services Associate duties include, but are not limited to the following:

  • Operate as the lead point of contact, along with the LaSalle Sales Representative, for matters specific to assigned commercial clients
  • Build and maintain strong, long-lasting client relationships with assigned account base
  • Facilitate and ensure LAMP training for all assigned client users
  • Complete all requested services quotes and orders from client, sales or internal team for clients and prospects
  • Work with the PSG team on requested hardware quotes and orders
  • Evaluate and interpret network data sources (client/LAMP/Cisco) to prepare a summary of audited results for presentation to prospective clients or reconciliation for existing clients
  • Determine priority of external client requests and internal sales team requests for all assigned accounts in order to ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Consult with vendor account teams to ensure pre-order accuracy and relay post-order conversion details
  • Evaluate and compile all post-sale information to be communicated to accounting team for invoicing
  • Complete all procedures for managing backend account-related LAMP activity including, but not limited to, creating sites and implementing move, add, change activity
  • Assess and communicate overall customer account activity to sales team as needed
  • Assist with internal training of new team members in the CSA role
  • Handle confidential and proprietary information with discretion
  • Perform all other account-related duties as assigned or requested
  • Update personal knowledge by participating in industry related educational and networking opportunities
  • Various projects and other duties as assigned

Desired Skills & Experience

  • Bachelor’s Degree in related field of study
  • Minimum 3-5 years of experience in delivering client-focused solutions based on customer needs
  • Expert proficiency in Microsoft Office Suite
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Excellent organizational skills
  • Self-motivated with the capability to work independently
  • Highly professional
  • Excellent written and oral communication skills
  • Flexible and adaptable
  • Highly motivated to succeed
  • Personable team player
  • Ability and experience adapting to new processes and procedures
  • Basic accounting skills

 

Client Services Representative

The Client Services Representative at LaSalle Solutions is a role that includes a substantial amount of account management, consulting, and customer service and works with commercial to enterprise-level clients to maintain a high-level of information accuracy around their existing IT infrastructure and IT spend. This individual is responsible for participating in initial and ongoing customer engagements to assess their current procedures and make decisions around the implementation of new client processes that align more specifically with their needs.

Among multiple other tasks, this individual works diligently to continually analyze multiple information sources to maintain data accuracy and optimize maintenance coverage throughout the customer relationship and works directly with our sales staff on tasks and projects including auditing and analyzing customer data to determine best practices, preparing quotes, placing orders, confirming shipments, preparing basic accounting details for invoicing, and utilizing LaSalle’s cloud-based asset management tool, LAMP. The Client Services Representative position is part of our Client Services team and reports to a Client Services Manager.

The role is responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types

As a member of our growing team, many of the Client Services Representative duties include, but are not limited to the following:

  • Operate as the lead point of contact, along with the LaSalle Sales Representative, for matters specific to assigned commercial and enterprise clients
  • Build and maintain strong, long-lasting client relationships with assigned account base
  • Meet with assigned accounts to assess current procedures and make decisions and recommendations around the implementation of processes and best practices for each client’s asset and contract management which  includes preparing documentation or presentations as needed
  • Work with assigned accounts to analyze their maintenance service level needs and propose the most cost effective solution for that client’s requirements
  • Evaluate how assigned customer-base will be using LAMP and determine the best training procedures to align with customer usage
  • Facilitate and ensure LAMP training for all assigned customer users
  • Propose and implement LAMP customizations required to meet customers’ needs which sometimes include creative solutions for new enhancements to LAMP
  • Complete all requested services quotes and orders from client, sales or internal team for clients and prospects
  • Coordinate with PSG for the completion of all requested hardware quotes from client or sales team
  • Work with the PSG team to ensure the most efficient and cost-effective ordering and delivery process for assigned account hardware transactions
  • Collaborate with PSG in preparing and placing orders, confirming shipments and providing tracking detail for product transactions
  • Analyze factors unique to each deal, including resources, cost and other factors, to determine the best vendor for each services opportunity
  • Assist with internal training of new team members in the CSR and Client Services Associate (CSA) roles
  • Evaluate and interpret network data sources (client/LAMP/Cisco) to prepare a summary of audited results and present to prospective clients or reconciliation for existing clients
  • Determine priority of external client requests and internal sales team requests for all assigned accounts in order to ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Consult with vendor account teams to ensure pre-order accuracy and relay post-order conversion details
  • Evaluate and compile all post-sale information to be communicated to accounting team for invoicing
  • Complete all procedures for managing backend account-related LAMP activity including, but not limited to, creating sites and implementing move, add, change activity
  • Assess and communicate overall customer account activity to sales team as needed 
  • Handle confidential and proprietary information with discretion
  • Update personal knowledge by participating in industry related educational and networking opportunities
  • Perform all other account-related duties as assigned or requested

SUPERVISORY RESPONSIBILITIES: N/A

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

  • Bachelor’s Degree in related field of study
  • Minimum 3 – 5 years of experience working with Cisco Systems service offerings, databases and online tools
  • Strong Microsoft Excel skills
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Experience in delivering client-focused solutions based on customer needs
  • Highly professional
  • Excellent written and oral communication skills.
  • Strong presentation skills
  • Flexible and adaptable
  • Excellent analytical skills
  • Highly motivated to succeed
  • Personable team player
  • Ability and experience adapting to new processes and procedures
  • Basic accounting skills

All the above duties and responsibilities are essential job functions for which reasonable accommodation will be made. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This position description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Employees may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation.

Client Services Data Analyst

Client Success is an additional layer of support for our Client Services and Sales teams to ensure customer satisfaction, wins and retention, drive LAMP value, establish best practices, and maximize manufacturer rebates.

The Data Analyst at LaSalle Solutions is a role which provides assistance to the Lead Data Analyst and Client Success Consultant in supporting the needs of all sales, existing clients, prospective clients, and Client Services team members and provide an additional layer of support for our Client Services and Sales teams in order to ensure client satisfaction wins and retention, drive LAMP value, establish best practices, and maximize manufacturer rebates. This individual is responsible for working with our clients to maintain a high-level of information accuracy around their existing IT infrastructure and IT spends, and with our partners to maximize available rebates. The Data Analyst position is part of our Client Services team and reports to the Client Success Manager.

The role is responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
As a member of our growing team, many of the Data Analyst duties include, but are not limited to the following:

  • Work with Sales team and Client Services team to develop and implement best practices around APIs and the LAMP Audit tool
  • Work with Cisco and Client Services team to develop and implement best practices around SNTC APIs
  • Evaluate and interpret data sources (client/LAMP/Cisco) to prepare a summary of audited results and present to prospective clients or reconciliation for existing clients on a regular basis
  • Assist Sales team with prospect accounts and RFPs, providing data audits and assessments as needed
  • Work with PSG on KTN scan data assessments
  • Utilize LAMP Power BI data to identify and resolve issues in LAMP
  • Assist Sales and Client Services with data for QBR presentations
  • Collaborate in process-improvement projects in response to business needs, including contributing to development and implementation of new business processes and best practices
  • Handle confidential and proprietary information with discretion
  • Update personal knowledge by participating in industry related educational and networking opportunities
  • Various projects and other duties as assigned

SUPERVISORY RESPONSIBILITIES: N/A

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

  • Bachelor’s Degree in a related field of study
  • Minimum 5 years of experience working directly with enterprise-level clients
  • Experience in delivering client-focused solutions based on client needs
  • Demonstrated leadership abilities and management experience
  • Ability to follow directions but also think independently
  • Strong Microsoft Excel skills
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Highly professional
  • Excellent written and oral communication skills
  • Strong presentation skills
  • Flexible and adaptable
  • Excellent analytical skills
  • Highly motivated to succeed
  • Personable team player
  • Ability and experience adapting to new processes and procedures
  • Basic accounting skills

All the above duties and responsibilities are essential job functions for which reasonable accommodation will be made. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This position description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Employees may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation.

Regional Account Manager - Leasing

The Regional Account Manager at LaSalle Solutions is a role that requires documented success with C-suite
level contacts. The Regional Account Manager is responsible for maintaining and growing relationships with large customers while achieving sales and profit goals in an assigned territory. The Regional Account Manager position is part of our Leasing Sales team and reports to the Vice President/National Sales Manager.

As a member of our growing team, many of the Regional Account Manager duties include, but are not limited to the following:

  • Prospect, source and originate lease finance transactions
  • Negotiate directly with end users whose revenue ranges from $100 million – $3 billion to facilitate business
  • Develop and maintain long-term sustainable business with a minimum goal of $100k – $500k annually
  • Develop and implement strategic plans, including programs to ensure corporate goals
  • Identify and properly qualify opportunities
  • Prepare formal presentations and proposals to executive levels, overcome objections and obtain closure
  • Understand and comply with company policy and work closely with back office and credit staff to facilitate transactions
  • Represent company at trade association meetings
  • Update personal knowledge by participating in industry related educational and networking opportunities
  • Various projects and other duties as assigned

Desired Skills & Experience

  • Bachelor’s Degree in a related field of study
  • Minimum 3 years of proven success in equipment finance or related industry exceeding corporate goals or quotas
  • Verifiable extensive network of senior management contacts (C-level)
  • Knowledge of credit underwriting/financial analysis (FASB 13, cash flow, balance sheet and P&L effects of leasing are a plus)
  • Strong presentation, communication (verbal & written) and time management skills
  • Demonstrated record of high integrity and a strong sense of personal and professional ethics
  • Ability to thrive in a competitive environment
  • Expert proficiency in Microsoft Office Suite
  • Self-motivated with the capability to work independently
  • Flexible and adaptable
Account Manager - Solution Sales - East Coast

The Account Manager at LaSalle Solutions is a strategic sales role for individuals who truly want to understand their customer’s business and are skilled at helping clients understand that an outsourced data center enables enterprises to increase their agility, speed to market, reduce TCO, and focus on applications that really provide the value to the business this works with existing accounts in an overlay. The Account Manager is part of our Solutions Sales team and reports to the Director of Sales, East Coast.

As a member of our growing team, many of the Account Manager duties include, but are not limited to the following:

  • Hunter role within Enterprise names accounts whose data centers are the heart of many enterprise organizations and impacts a wide range of functions
  • Prospect new accounts
  • Successfully identify and build relationships across these functions in an effort to establish joint sales selling opportunities within the territory
  • Build awareness of LaSalle through participation in local/regional events, organizations and affiliations
  • Develop solid business relationships with various decision-makers and influencers at all levels at each target account
  • Utilize account plans and strategic opportunity planning to map solutions to key customer initiatives and requirements
  • Engage senior executives to help drive their data center strategy, identify and close new business within the Social, Analytics, Cloud, Content, Finance, Advertising, Broadcasting, SaaS, and Big Data verticals
  • Understand how your client leverages applications, technology, networks, and data centers today and into the future
  • Develop tailored value propositions
  • Leverage internal resources and stakeholders to drive value and form the right deal structure for clients
  • Manage the entire customer engagement cycle including account strategy, customer engagement, solutions development, and contract negotiation
  • Participate with existing clients and account managers in QBRs and other client facing meetings
  • Work to with Sr. Director of Global Alliances to engage new partners into the Data Center Practice
  • Engage with PSG to develop professional services strategy around Data Center
  • Drive profitability and grow revenue for target accounts with inside sales team
  • Update personal knowledge by participating in industry related educational and networking opportunities
  • Various projects and other duties as assigned

 

Desired Skills & Experience

  • Bachelor’s Degree in a related field of study
  • Minimum 3 years of quantifiable experience in direct, B2B, relationship driven, new logo acquisition sales
  • Understanding of the technology landscape today and ability to have strategic discussions with clients about their use of technology
  • Experience working with cross-functional resources as part of an expanded team
  • Business forecasting and pipeline development
  • Prior experience selling technology, hardware, software, and services
  • Possess a high level understanding of cloud computing, ERP, and other enterprise applications
  • Demonstrable experience in C-Level selling and C-level relationship development within global clients operating complex, matrix driven structures
  • Ability to build relationships across the vendor landscape
  • Ability to create interest through differentiated value propositions to open the door with new clients or new contacts at existing customers
  • Create, communicate, and execute on strategic account plans and goals with your top accounts
  • Ability to build and drive functional teams within the company to execute on projects which could include sales engineers, executive management, finance, operations, and others

Effectively manage opportunities which includes understanding compelling events, business drivers, yellow flags in the engagement, and critical next steps to improve chances of success

Account Manager - Solution Sales - West Coast

The Account Manager at LaSalle Solutions is a strategic sales role for individuals who truly want to understand their customer’s business and are skilled at helping clients understand that an outsourced data center enables enterprises to increase their agility, speed to market, reduce TCO, and focus on applications that really provide the value to the business this works with existing accounts in an overlay. The Account Manager is part of our Solutions Sales team and reports to the Director of Sales, East Coast.

As a member of our growing team, many of the Account Manager duties include, but are not limited to the following:

  • Hunter role within Enterprise names accounts whose data centers are the heart of many enterprise organizations and impacts a wide range of functions
  • Prospect new accounts
  • Successfully identify and build relationships across these functions in an effort to establish joint sales selling opportunities within the territory
  • Build awareness of LaSalle through participation in local/regional events, organizations and affiliations
  • Develop solid business relationships with various decision-makers and influencers at all levels at each target account
  • Utilize account plans and strategic opportunity planning to map solutions to key customer initiatives and requirements
  • Engage senior executives to help drive their data center strategy, identify and close new business within the Social, Analytics, Cloud, Content, Finance, Advertising, Broadcasting, SaaS, and Big Data verticals
  • Understand how your client leverages applications, technology, networks, and data centers today and into the future
  • Develop tailored value propositions
  • Leverage internal resources and stakeholders to drive value and form the right deal structure for clients
  • Manage the entire customer engagement cycle including account strategy, customer engagement, solutions development, and contract negotiation
  • Participate with existing clients and account managers in QBRs and other client facing meetings
  • Work to with Sr. Director of Global Alliances to engage new partners into the Data Center Practice
  • Engage with PSG to develop professional services strategy around Data Center
  • Drive profitability and grow revenue for target accounts with inside sales team
  • Update personal knowledge by participating in industry related educational and networking opportunities
  • Various projects and other duties as assigned

 

Desired Skills & Experience

  • Bachelor’s Degree in a related field of study
  • Minimum 3 years of quantifiable experience in direct, B2B, relationship driven, new logo acquisition sales
  • Understanding of the technology landscape today and ability to have strategic discussions with clients about their use of technology
  • Experience working with cross-functional resources as part of an expanded team
  • Business forecasting and pipeline development
  • Prior experience selling technology, hardware, software, and services
  • Possess a high level understanding of cloud computing, ERP, and other enterprise applications
  • Demonstrable experience in C-Level selling and C-level relationship development within global clients operating complex, matrix driven structures
  • Ability to build relationships across the vendor landscape
  • Ability to create interest through differentiated value propositions to open the door with new clients or new contacts at existing customers
  • Create, communicate, and execute on strategic account plans and goals with your top accounts
  • Ability to build and drive functional teams within the company to execute on projects which could include sales engineers, executive management, finance, operations, and others

Effectively manage opportunities which includes understanding compelling events, business drivers, yellow flags in the engagement, and critical next steps to improve chances of success

Professional Services Group: Operations Administrator

The Professional Services Group (PSG) Operations Administrator at LaSalle Solutions is a role that includes a substantial amount of data entry, quoting, and tracking orders. This individual is responsible for creating quotes and orders for LaSalle Solutions. The PSG Operations Administrator position is part of our Professional Services Group and reports to the PSG Team Manager.

The role is responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

As a member of our growing team, many of the Operations Administrator duties include, but are not limited to the following:

  • Generate quotes, place orders and track fulfilled orders
  • Work with ticketing software to track status of open quotes and orders
  • Work with inventory management software
  • Assist with Tier 1 builds
  • Submit deal registrations
  • Assist Operations and Accounting teams with billing orders
  • Track shipments
  • Update personal knowledge by participating in industry related educational and networking opportunities
  • Various projects and other duties as assigned

SUPERVISORY RESPONSIBILITIES: N/A

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

  • Bachelor’s Degree in related field of study
  • Minimum 2 years of experience in a back office setting
  • Expert proficiency in Microsoft Office Suite
  • Strong attention to detail
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Experience in delivering client-focused solutions based on customer needs
  • Highly professional
  • Excellent written and oral communication skills
  • Flexible and adaptable
  • Highly motivated to succeed
  • Personable team player
  • Ability and experience adapting to new processes and procedures
  • Basic accounting skills

All the above duties and responsibilities are essential job functions for which reasonable accommodation will be made. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This position description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Employees may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation.

Professional Services Group: Logistics and Staging Lead

The Logistics and Staging Lead at LaSalle Solutions is a role that includes the coordination and staging of assets and maintenance of clear and accurate records. This role is part of our Professional Services Team and reports to the Solutions Team Manager.

The role is responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

As a member of our growing team, many of the Logistics and Staging Lead duties include, but are not limited to the following:

  • Prepare quotes and orders for hardware
  • Manage shipping and receiving of client equipment
  • Manage and maintain remote hands staging for clients
  • Support PSG with inventory management and material handling
  • Perform build outs
  • Prepare products for shipment, including packing and labeling
  • Maintain record keeping systems
  • Update personal knowledge by participating in industry related educational and networking opportunities
  • Various projects and other duties as assigned

SUPERVISORY RESPONSIBILITIES: N/A

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

  • Bachelor’s Degree in related field of study
  • Minimum 3 years of experience in inventory management
  • Expert proficiency in Microsoft Office Suite
  • Strong attention to detail
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Experience in delivering client-focused solutions based on client needs
  • Highly professional
  • Excellent written and oral communication skills
  • Flexible and adaptable
  • Highly motivated to succeed
  • Personable team player
  • Ability and experience adapting to new processes and procedures
  • Basic accounting skills

All the above duties and responsibilities are essential job functions for which reasonable accommodation will be made. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This position description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Employees may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation.

Professional Services Group: Logistics and Staging Coordinator

The Logistics and Staging Coordinator at LaSalle Solutions is a role that includes the coordination of assets and maintenance of clear and accurate records. This role is part of our Professional Services Team and reports to the Solutions Team Manager.

The role is responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

As a member of our growing team, many of the Logistics and Staging Coordinator duties include, but are not limited to the following:

  • Stage equipment
  • IOS and license loading
  • Configure equipment according to project requirements
  • Work with project team on roll out schedules
  • Manage warehouse inventory
  • Asset tag equipment as it is received and shipped
  • Process shipments
  • Coordinate with shipping carriers
  • Pack shipments
  • Organize warehouse
  • Update personal knowledge by participating in industry related educational and networking opportunities
  • Various projects and other duties as assigned

SUPERVISORY RESPONSIBILITIES: N/A

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

  • Bachelor’s Degree in related field of study
  • Minimum 1 year of experience in inventory management
  • Minimum 2 years of experience with Cisco focused solutions
  • Physically able to life and move and objects that average 30lbs
  • Dynamic work experience with Cisco switches, routers, firewalls and WLC
  • Ability to work well with other team members fostering learning and partnership to complete customer projects
  • Ability to work with limited supervision and project oversight
  • Expert proficiency in Microsoft Office Suite
  • Ability to follow processes and procedures accurately
  • Strong attention to detail
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Experience in delivering client-focused solutions based on customer needs
  • Highly professional
  • Excellent written and oral communication skills
  • Flexible and adaptable
  • Highly motivated to succeed
  • Personable team player
  • Ability and experience adapting to new processes and procedures
  • Basic accounting skills

All the above duties and responsibilities are essential job functions for which reasonable accommodation will be made. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This position description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Employees may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation.

Professional Services Group: Tier 1 Product Specialist

The Tier 1 Product Specialist at LaSalle Solutions is a role that includes a substantial presenting and explaining technologies to clients by guiding them through requirement gathering and formulating a solution consisting of hardware, software, licensing, and engineering services. This individual is responsible for managing logistics and hardware. The Tier 1 Product Specialist position is part of our Professional Services Group and reports to the Tier 1 Lead.

The role is responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

As a member of our growing team, many of the Tier 1 Product Specialist duties include, but are not limited to the following:

  • Create and validate Cisco Commerce Workspace (CCW) builds based on customer requests
  • Edit and create CCW builds for PS Admin staff
  • Make engineering recommendations based on customer questions
  • Prepare and maintain documentation of network standards, configurations, procedures, and cabling layouts
  • Take customer calls to determine solutions to questions and/or gather information for build creation
  • Perform local system and equipment audits
  • Maintain PSG Demonstration Lab
  • Conduct various trainings for CSM team, Account Managers and PSG Admins
  • Participate as a contributor in the implementation of Projects taking direction from Senior Engineers and/or project leads
  • Assist Senior Engineers with questions
  • Spend 20 hours/month training on specific engineer specialty (Security/Voice/Data Center/Wireless, etc.)
  • Maintain certifications needed for partnerships
  • Update personal knowledge by participating in industry related educational and networking opportunities
  • Various projects and other duties as assigned

SUPERVISORY RESPONSIBILITIES: N/A

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

  • Bachelor’s Degree in Computer Science or related field of study
  • Minimum 3 years of experience in a technical environment
  • Expert proficiency in Microsoft
  • Ability to juggle multiple projects and tasks at the same time
  • Strong attention to detail
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Experience in delivering client-focused solutions based on customer needs
  • Highly professional
  • Excellent written and oral communication skills
  • Flexible and adaptable
  • Highly motivated to succeed
  • Personable team player
  • Ability and experience adapting to new processes and procedures
  • Basic accounting skills

All the above duties and responsibilities are essential job functions for which reasonable accommodation will be made. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This position description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Employees may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation.

Pre-Sales Engineer - Rosemont, IL

The Pre-Sales Engineer at LaSalle Solutions is a role that requires a high level of product and licensing understanding to provide technical expertise to our clients. The goal of the Pre-Sales Engineer is to improve client satisfaction and to become a trusted partner. The Pre-Sales Engineer position is part of our Professional Services Group and reports to the PSG Team Manager.

As a member of our growing team, many of the Pre-Sales Engineer duties include, but are not limited to the following:

  • Provide technical expertise of the Cisco solutions and product offerings which include: switches, routers, security, collaboration, Data Center, and licensing
  • Communicate with clients to accurately capture and understand client needs
  • Analyze client quotes with a high level of detail and exceptional accuracy
  • Work with ticketing software to track the status of open quotes and orders (Autotask)
  • Utilize CCW, CSCC, and QuoteWerks quoting and accounting tools
  • Assist Client Services Managers and Accounting teams
  • Maintain extensive email and verbal contact with clients, Client Services group and PSG personnel
  • Update personal knowledge by participating in industry related educational and networking opportunities
  • Various projects and other duties as assigned

 

Desired Skills & Experience

  • Bachelor’s Degree in Computer Science or related field of study
  • Minimum 3 years of experience in a technical environment
  • Expert proficiency in Microsoft
  • Ability to juggle multiple projects and tasks at the same time
  • Strong attention to detail
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Experience in delivering client-focused solutions based on client needs
  • Highly professional
  • Excellent written and oral communication skills
  • Flexible and adaptable
  • Highly motivated to succeed
  • Personable team player
  • Ability and experience adapting to new processes and procedures

 

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