Case Studies & White Papers

Global Healthcare Services Provider Makes Critical Changes to Navigate Risk During the Pandemic

A managed Healthcare provider required emergency routing changes to its Webex Contact Center IVR in the wake of the COVID-19 outbreak. With stay-at-home orders in place, most of its employees were moving to working from home (WFH). This change, coupled with an exponential spike in calls to the company’s service desk—and compounded by quarantine-related staffing issues at its current international provider—meant that many of those calls needed to be rerouted to another team.

Improved Component Visibility Reduces Costs, Simplifies Planning

A LaSalle Solutions Customer, one of the world’s largest publishers of digital information, was having trouble keeping track of equipment acquired through some of its other lessors. It was particularly difficult to identify component relationships (parent-child) for devices that had been moved or changed since time of purchase.

Phased Migration Plan Updates Back-End Network, Increases Security

A restaurant franchise with 300 plus locations utilizing Point of Sale (PoS), iPad ordering and guest internet was struggling with an outdated network, security concerns, and asset and maintenance contract management. The Company needed a plan to upgrade their network, safeguard their business, and better track their assets.

Increased Enterprise Visibility Improves RMA Turnaround

A large multinational technology company was having trouble with return merchandise authorizations (RMAs) and service requests for their IT equipment. Greater network visibility was needed across the enterprise to streamline what had become a cumbersome and complicated renewal process.

Improved Lease Schedule Management Minimizes Interim Rent, Improves Efficiency

One of the world’s largest publishers of digital information and manufacturing was having issues with lease schedule management for their leased technology equipment. LaSalle Solutions helped implement a new lease program to reduce interim rent, improve lease contract visibility and simplify the Customer’s order management processes.

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