Case Studies & White Papers
A managed Healthcare provider required emergency routing changes to its Webex Contact Center IVR in the wake of the COVID-19 outbreak. With stay-at-home orders in place, most of its employees were moving to working from home (WFH). This change, coupled with an exponential spike in calls to the company’s service desk—and compounded by quarantine-related staffing issues at its current international provider—meant that many of those calls needed to be rerouted to another team.
A major medical device manufacturer experienced an outage of their contact center that affected nearly 400 business-facing contact center agents. They were requesting immediate assistance, a Severity 1 situation from the manufacturer, Cisco Systems (“Cisco”).
A global distributor of IT products experienced contact center outages in its Americas business unit that had left their core contact center group unable to receive calls. They were also struggling with the deployment of marketing messages across their reporting.contact center queues – a key revenue generator.
Improved Network Management Provides Pathway to Accelerated Refresh Initiatives & Technology Adoption
A large financial services company wanted to manage their entire Cisco network more efficiently, including maintaining their schedule for refresh opportunities and planning for technology adoption. They needed full visibility to their inventory and contracts as well as improved financial reporting.
A LaSalle Solutions Customer, one of the world’s largest publishers of digital information, was having trouble keeping track of equipment acquired through some of its other lessors. It was particularly difficult to identify component relationships (parent-child) for devices that had been moved or changed since time of purchase.
A restaurant franchise with 300 plus locations utilizing Point of Sale (PoS), iPad ordering and guest internet was struggling with an outdated network, security concerns, and asset and maintenance contract management. The Company needed a plan to upgrade their network, safeguard their business, and better track their assets.
One of America’s largest pediatric hospitals and an international leader in research was having trouble consolidating asset and maintenance contract information from a variety of previous partners. The issue required them to dedicate multiple engineers to asset lookup for a duration of several weeks to months.
A large multinational technology company was having trouble with return merchandise authorizations (RMAs) and service requests for their IT equipment. Greater network visibility was needed across the enterprise to streamline what had become a cumbersome and complicated renewal process.
A medical products company was having trouble managing their IT infrastructure made up of about 7,000 devices across nearly 400 locations. LaSalle provided a new asset and maintenance contract management process and helped reduce maintenance plan costs by 60% or more in some locations.
A healthcare organization needed a better way to manage their assets and maintenance contracts. LaSalle helped reduce contract complexity and provided full visibility into the Customer’s assets and maintenance contracts.
An online financial services company wanted to safeguard their network of more than 5,000 devices against disruptions. LaSalle helped ensure minimal to no infrastructure latency or downtime and saved the Customer 20% on their Cisco spend.
One of the world’s largest publishers of digital information and manufacturing was having issues with lease schedule management for their leased technology equipment. LaSalle Solutions helped implement a new lease program to reduce interim rent, improve lease contract visibility and simplify the Customer’s order management processes.
By implementing the tools and processes provided by LaSalle, a Customer can now ensure optimal return on investment (ROI) through a reduction in long-term rentals that go beyond the lease term as well as decreased maintenance costs for old and outdated equipment.