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Global Healthcare Services Provider Makes Critical Changes to Navigate Risk During the Pandemic

Sep 27, 2020 | Contact Center, Risk Mitigation & Management

Company Rapidly Adjusts to New WFH Paradigms, Contact Center Requirements CHALLENGE A managed Healthcare provider required emergency routing changes to its Webex Contact Center IVR in the wake of the COVID-19 outbreak. With stay-at-home orders in place, most of its...

Medical Device Manufacturer Makes Critical Changes to Navigate Risk During the Pandemic

Sep 27, 2020 | Contact Center, Risk Mitigation & Management

Company Rapidly Adjusts to New WFH Paradigms, Contact Center Requirements CHALLENGE A major medical device manufacturer experienced an outage of their contact center that affected nearly 400 business-facing contact center agents. They were requesting immediate...

Revitalized UCCE Architecture Eliminates Outages, Mitigates Risk, Enhances Reporting

Sep 27, 2020 | Contact Center, IT Infrastructure, Risk Mitigation & Management

Company improves asset and contract management, establishes technology spend and builds technology CHALLENGE A global distributor of IT products experienced contact center outages in its Americas business unit that had left their core contact center group unable to...

Improved Network Management Provides Pathway to Accelerated Refresh Initiatives & Technology Adoption

Nov 20, 2019 | IT Infrastructure, Maintenance Contracts

Company improves asset and contract management, establishes technology spend and builds technology roadmap   CHALLENGE A large financial services company wanted to manage their entire Cisco network more efficiently, including maintaining their schedule for...

Improved Component Visibility Reduces Costs, Simplifies Planning

Feb 27, 2018 | Leasing

LaSalle Customer gains holistic view of device component information and a more proactive lifecycle process   CHALLENGE A LaSalle Solutions Customer, one of the world’s largest publishers of digital information, was having trouble keeping track of equipment...

Phased Migration Plan Updates Back-End Network, Increases Security

Jun 12, 2017 | Security

Company gains visibility into assets and maintenance contracts and completes network upgrade on time, within budget   CHALLENGE A restaurant franchise with 300 plus locations utilizing Point of Sale (PoS), iPad ordering and guest internet was struggling with an...
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