Sep 27, 2020 | Contact Center, Risk Mitigation & Management
Company Rapidly Adjusts to New WFH Paradigms, Contact Center Requirements CHALLENGE A managed Healthcare provider required emergency routing changes to its Webex Contact Center IVR in the wake of the COVID-19 outbreak. With stay-at-home orders in place, most of its...
Sep 27, 2020 | Contact Center, Risk Mitigation & Management
Company Rapidly Adjusts to New WFH Paradigms, Contact Center Requirements CHALLENGE A major medical device manufacturer experienced an outage of their contact center that affected nearly 400 business-facing contact center agents. They were requesting immediate...
Sep 27, 2020 | Contact Center, IT Infrastructure, Risk Mitigation & Management
Company improves asset and contract management, establishes technology spend and builds technology CHALLENGE A global distributor of IT products experienced contact center outages in its Americas business unit that had left their core contact center group unable to...
