The LaSalle Customer Experience

The LaSalle Customer Experience

Our Philosophy

For almost four decades, LaSalle Solutions has committed itself to mutually beneficial service for its customers. Tech and finance have changed immeasurably in the past decades, but our principles have helped us listen, evolve and grow alongside everyone we have worked with over the years.

Founded in June 1980, LaSalle originally specialized in the leasing of high-tech assets. In 1999, we launched our solutions business with a broader range of offerings, which now includes the industry-leading cloud-based information management platform, LAMP.

LaSalle is about much more than any specific technology or financial structure; it is about relationships. We discover what is best for each individual customer, manufacturer and partner involved and provide the guidance and infrastructure necessary to help them drive better business outcomes. Our distinctive company history and culture, as well as our unique approach to asset, maintenance contract and lease schedule management, have been our key ingredients of success.

It’s in our DNA

Delivering data-driven lifecycle information for software, hardware, and other technology assets is in our DNA. Learn how we are uniquely prepared to drive new opportunities and recurring offers (RO).

Working Together: LaSalle and Cisco 

Cisco Gold Certified Partner

Advanced Customer Experience Specialization

Master Collaboration Specialization

Master Security Specialization

Unified Contact Center Enterprise Authorization

Advanced Security, Data Center Architecture Specializations

  • “Newcomer of the Year”: Contact Center
  • Rank: 8th globally among Enterprise Contact Centers
  • FY18: CX Partner of the Year (Global & Central)
  • 68% YoY recurring revenue growth (US partner average 29%)
  • FY19: 29th, 16 EAs
  • FY19: 10 Customer Success Plans
  • FY18: Partner of the Year (Central)
  • CX Partner of the Year (Central), Partner Summit 2018
  • First CuSM certs in the US
  • 20+ Cisco APIs -> LAMP
  • FY19: 9th, US Services
  • FY19: 6th, Global Enterprise Services
  • FY18: Enterprise Partner of the Year (Midwest Atlantic)

Building Together

How LaSalle serves customers at each pit stop of the customer lifecycle

Choosing LaSalle

Working with LaSalle

Winning with LaSalle

1. Need

  • Needs Discovery

2. Evaluate

  • TCO Analysis

3. Select

4. Purchase

  • EA scaler pilot
  • Recommend the msot effective solutions

5. Onboard

6. Implement

  • Work directly with LaSalle CSMs and sales
  • Asset audit against manufacturer database
  • Customer training on EA workspace
  • Customer Success Plan
  • Customer health score

7. Activate/Use

8. Engage

9. Optimize

 

  • Ongoing QBRs
    • Monitor and reset goals
    • API feeds provide ongoing asset validation
    • Actionable data
  • Updates on customer health score and communication

10. Renew

  • Develop renewal plan
  • no surprises with LAMP: tracking, notification, insight throughout lifecycle
  • High renewal rates

11. Advocate

  • Customer becomes an advocate within the organization and beyond because of their great experience, efficient processes and significant ROI

12. Expand

  • Increase enrollments, sales, partnerships, ROI

Winning Together: Success Stories

​Jan Becker on LaSalle’s Focused Lifecycle Practice

LAMP provides customers information into their entire install base including subscriptions to ensure maximum utilization, deployment and value. 

Software EA Success Story

Customer achieved visibility of all software licenses and usage across the company, with regular consumption reporting by department.

Collaboration Software and Hardware Success Story

Customer achieved 100% migration to cloud Webex from CWMS with updated conference room hardware, while maintaining desired total cost to migrate to Webex.

Dave Hyland Shares a Customer Success Story

The LaSalle Approach

Network and Security Success Story

Partnering with LaSalle, a restaurant franchise (300+ locations) achieved complete network visibility, maintenance contracts coverage, and technology and security infrastructure upgrades across their locations. LaSalle audited all assets and brought visibility into LAMP, upgraded their network and domain controller, added voice, Virtual Desktop infrastructure overhauled APs, switches, and routers.

Winning Together: Success Stories

​Jan Becker on LaSalle’s Focused Lifecycle Practice

LAMP provides customers information into their entire install base including subscriptions to ensure maximum utilization, deployment and value. 

Software EA Success Story

Customer achieved visibility of all software licenses and usage across the company, with regular consumption reporting by department.

Collaboration Software and Hardware Success Story

Customer achieved 100% migration to cloud Webex from CWMS with updated conference room hardware, while maintaining desired total cost to migrate to Webex.

Dave Hyland shares a Customer Success Story

The LaSalle Approach

Network and Security Success Story

Partnering with LaSalle, a restaurant franchise (300+ locations) achieved complete network visibility, maintenance contracts coverage, and technology and security infrastructure upgrades across their locations. LaSalle audited all assets and brought visibility into LAMP, upgraded their network and domain controller, added voice, Virtual Desktop infrastructure overhauled APs, switches, and routers.

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