The LaSalle Customer Experience
The LaSalle Customer Experience
Our Philosophy
For almost four decades, LaSalle Solutions has committed itself to mutually beneficial service for its customers. Tech and finance have changed immeasurably in the past decades, but our principles have helped us listen, evolve and grow alongside everyone we have worked with over the years.
Founded in June 1980, LaSalle originally specialized in the leasing of high-tech assets. In 1999, we launched our solutions business with a broader range of offerings, which now includes the industry-leading cloud-based information management platform, LAMP.
LaSalle is about much more than any specific technology or financial structure; it is about relationships. We discover what is best for each individual customer, manufacturer and partner involved and provide the guidance and infrastructure necessary to help them drive better business outcomes. Our distinctive company history and culture, as well as our unique approach to asset, maintenance contract and lease schedule management, have been our key ingredients of success.
It’s in our DNA
Delivering data-driven lifecycle information for software, hardware, and other technology assets is in our DNA. Learn how we are uniquely prepared to drive new opportunities and recurring offers (RO).
Working Together: LaSalle and Cisco
Cisco Gold Certified Partner
Advanced Customer Experience Specialization
Master Collaboration Specialization
Master Security Specialization
Unified Contact Center Enterprise Authorization
Advanced Security, Data Center Architecture Specializations
- “Newcomer of the Year”: Contact Center
- Rank: 8th globally among Enterprise Contact Centers
- FY18: CX Partner of the Year (Global & Central)
- 68% YoY recurring revenue growth (US partner average 29%)
- FY19: 29th, 16 EAs
- FY19: 10 Customer Success Plans
- FY18: Partner of the Year (Central)
- CX Partner of the Year (Central), Partner Summit 2018
- First CuSM certs in the US
- 20+ Cisco APIs -> LAMP
- FY19: 9th, US Services
- FY19: 6th, Global Enterprise Services
- FY18: Enterprise Partner of the Year (Midwest Atlantic)
Building Together
How LaSalle serves customers at each pit stop of the customer lifecycle
Choosing LaSalle
Working with LaSalle
Winning with LaSalle
1. Need
- Needs Discovery
2. Evaluate
- TCO Analysis
3. Select
4. Purchase
- EA scaler pilot
- Recommend the msot effective solutions
5. Onboard
6. Implement
- Work directly with LaSalle CSMs and sales
- Asset audit against manufacturer database
- Customer training on EA workspace
- Customer Success Plan
- Customer health score
7. Activate/Use
8. Engage
9. Optimize
- Ongoing QBRs
- Monitor and reset goals
- API feeds provide ongoing asset validation
- Actionable data
- Updates on customer health score and communication
10. Renew
- Develop renewal plan
- no surprises with LAMP: tracking, notification, insight throughout lifecycle
- High renewal rates
11. Advocate
- Customer becomes an advocate within the organization and beyond because of their great experience, efficient processes and significant ROI
12. Expand
- Increase enrollments, sales, partnerships, ROI
Winning Together: Success Stories
Jan Becker on LaSalle’s Focused Lifecycle Practice
LAMP provides customers information into their entire install base including subscriptions to ensure maximum utilization, deployment and value.
Software EA Success Story
Customer achieved visibility of all software licenses and usage across the company, with regular consumption reporting by department.
Collaboration Software and Hardware Success Story
Customer achieved 100% migration to cloud Webex from CWMS with updated conference room hardware, while maintaining desired total cost to migrate to Webex.
Dave Hyland Shares a Customer Success Story
The LaSalle Approach
Network and Security Success Story
Partnering with LaSalle, a restaurant franchise (300+ locations) achieved complete network visibility, maintenance contracts coverage, and technology and security infrastructure upgrades across their locations. LaSalle audited all assets and brought visibility into LAMP, upgraded their network and domain controller, added voice, Virtual Desktop infrastructure overhauled APs, switches, and routers.
Winning Together: Success Stories
Jan Becker on LaSalle’s Focused Lifecycle Practice
LAMP provides customers information into their entire install base including subscriptions to ensure maximum utilization, deployment and value.
Software EA Success Story
Customer achieved visibility of all software licenses and usage across the company, with regular consumption reporting by department.
Collaboration Software and Hardware Success Story
Customer achieved 100% migration to cloud Webex from CWMS with updated conference room hardware, while maintaining desired total cost to migrate to Webex.
Dave Hyland shares a Customer Success Story
The LaSalle Approach
Network and Security Success Story
Partnering with LaSalle, a restaurant franchise (300+ locations) achieved complete network visibility, maintenance contracts coverage, and technology and security infrastructure upgrades across their locations. LaSalle audited all assets and brought visibility into LAMP, upgraded their network and domain controller, added voice, Virtual Desktop infrastructure overhauled APs, switches, and routers.
